Apple just introduced the new 160 GB iPod, and dropped the price for the 80 GB ones by $120. I think 80GB is just fine for my needs, so I just called Apple to tell them I wanted a refund of the price difference. After 40 minutes on hold (thank you speakerphone), a very friendly guy answered and told me he would refund the $120 on my credit card! Thanks to cahwyguy for giving me the idea to call, and kudos to Apple for top-notch customer service!