If the coffee machine breaks, just drink water


At work, we have a fancy coffee machine in the kitchen which is similar to the Tassimo thing that’s all the rage these days. (A friend of mine who didn’t drink coffee bought one for his wife, and now he drinks at least a cup a day. You can judge for yourself whether that’s a good thing or not.) The one at work takes little pouches (called “pods”) of coffee, tea, or hot chocolate, pushes hot water through them at high pressure, and gives you a steaming mug within about 30 seconds. I don’t drink coffee but I like the tea and hot chocolate it makes, and the fact that it’s ready so quickly is very convenient.

When it’s done making your beverage, it automatically drops the used pod out the bottom into a big bin that gets emptied regularly. Now and again a used pod will get stuck, but the people who supply us with the coffee pouches have posted a helpful (hand-written) list of instructions on how to clear it:

The order is VERY specific!!

Turn off, unplug. Open big door, then put your hand under silver packet door, pull off, set aside. Look inside. If you see a pod give 1/4 turn, GENTLY slide out the back (DON’T FORCE).

Plug in, turn on, close big door IN THAT ORDER.

Next, put silver packet door on by putting top into place, smack bottom with your hand. PACKET DOOR  MUST BE PUT ON LAST OR ELSE IT WILL NOT RESET! Good luck.

Good luck indeed. Sorry, but if your product needs this level of detailed instructions (complete with UPPERCASE COMMANDS) to fix a basic problem, you need to revisit your design. Luckily this has never happened to me but if it did, Tim Horton’s is only a 3 minute drive away.

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